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Understand the Rules Before You Start

Everything on mahjong228 — your account, your wallet connections to DANA, OVO, and GoPay, and how we handle your data — is governed by clear terms. Access to our platform depends on local law and is available only where eligible regions permit.

Account EligibilityJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsPrivacy and Data HandlingPolicy Contact Channel
mahjong228 Understand the Rules Before You Start
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If something in our terms isn't clear, or you need to action a data request or account eligibility question, these are the right channels to use. Queries about wallet verification — DANA, OVO, or GoPay — are handled through the same support paths.

Team online

Live Chat

Open the chat icon from any page on your mobile browser. Responses cover account policy, wallet status, and eligibility questions within our support hours.

Email Support

For formal policy requests — including data access or account closure — email our support address listed in your account settings panel for a written response.

Account Help Center

Your account panel includes a help section covering wallet verification steps for DANA, OVO, and GoPay, plus a direct link to submit a policy-related ticket.

HOW WE HANDLE DATA

Account Security and What We Keep on File

We handle your account data with a clear purpose: verify who you are, process your payments, and keep your wallet connections — DANA, OVO, GoPay — working correctly. We do not sell your data or share it outside operational necessity. Here is how each area works in practice.

Data We Collect

We collect your phone number, e-wallet identifiers, and session data. This is used strictly for account verification, transaction processing, and fraud prevention — nothing beyond that.

Cookie Use

Cookies keep your session active between tabs and remember your preferred wallet. You can clear cookies at any time; doing so will log you out of any active session on that device.

Account Security

Your account is protected by OTP verification tied to your registered phone number. Any change to your linked DANA, OVO, or GoPay wallet requires a fresh OTP confirmation before it takes effect.

Your Right to Request Changes

You can request a review, correction, or deletion of your account data at any time. Submit your request via email or the in-app ticket system; our team processes these in writing.

Questions We Get Asked About Our Policies

These cover the most common questions about account eligibility, data rights, wallet terms, and how to contact us about policy matters. If your question isn't here, the support channels above are the fastest route to a direct answer.

Access depends on local law and eligible regions. We recommend checking whether use of this platform is permitted under the rules that apply in your specific location before opening an account.

We store your registered phone number, linked e-wallet identifiers for DANA, OVO, or GoPay, and session activity needed to verify transactions. We retain only what is operationally necessary.

Yes. Send a written request through our email support channel or the in-app ticket system. We will confirm receipt and process your request in line with our data retention policy.

When your account is closed, we remove your stored DANA, OVO, or GoPay wallet identifiers from active systems. Pending transactions must clear before closure can be completed.

Contact support via live chat or email with your transaction reference number. We review the account record and the relevant payment rail — DANA, OVO, or GoPay — before responding in writing.

We may update terms when required. Any material change is flagged in your account notification panel before it takes effect — you will not be surprised by a change that already applies to you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.